വണ്ടൂർ
ഗ്രാമ പഞ്ചായത്ത്

 A Citizen Charter is an official document that states the services provided to the public by a government office, local government institution, or public service institution. It clearly states the services provided by the institution, the procedures for accessing the service, the time frame, the responsible officials, the rights of citizens, and the grievance redressal mechanism.

Main objectives of the Civil Rights Act

• Ensure transparency in public services
• Provide services in a timely manner
• Make people aware of their rights
• Increase the accountability of government offices
• Ensure speedy resolution of complaints

Main items included in the Civil Rights Act

• Introduction to the institution
• List of services available
• Documents required for each service
• Time limit for obtaining services
• Information of the responsible officials
• Service fees (if any)
• Methods for redressal of grievances
• Instructions to be followed by the people

Example services of the Civil Rights Act in the Gram Panchayat

• Issuance of birth/death certificates
• Building construction permission
• Tax collection
• Issue of licenses
• Receive applications for social welfare schemes, etc.